If you need to see a GP outside normal opening hours, the Out of Hours service is available Mondays to Fridays between 6.30pm and 8am, and 24 hours a day on weekends and bank holidays.
This service is only for patients whose condition cannot safely wait until the next working day and who need advice or treatment from a doctor or nurse.
It can be reached by calling the NHS 111 urgent care telephone service. You'll be asked questions to decide if:
your problem can wait until your surgery next opens
your problem can be dealt with over the phone by a nurse or doctor
you need to attend one of the clinical bases
you need an emergency ambulance
If your condition is not urgent, you may be referred to another service, advised to visit a phramacist or asked to contact your surgery during normal opening hours.
Advice over the phone
Most cases can be dealt with over the phone. Your call will be passed to a nurse or doctor for advice. Keep your line free when you're waiting for a call back. Have your NHS card and your medicines with you when you make contact and bring them if you are invited to see a doctor or nurse.
Attending a clinical base
If your problem can’t be resolved over the phone, you'll be invited to attend one of the clinical bases. It's safe to bring an unwell child if the doctor or nurse asks you to attend.
The Out of Hours service can also treat minor injuries such as cuts, sprains and strains, broken bones (fractures), splinters, bites and stings, infected wounds, minor bumps to the head, minor eye infections, foreign bodies and scratches, minor burns and scalds, and nose injuries.
Home visits are only for patients who are terminally ill, truly housebound, frail and seriously unwell, or whose medical condition would deterioriate during a car journey.
Help when your surgery is closed
Always ask yourself first if you can wait for your surgery to re-open.
...is an expert on medicines and qualified to give advice on common complaints, such as coughs, colds, flu, sore throats aches and pains. If the pharmcist assesses that you need urgent care, they can contact the Out of Hours service directly.
...if you need the ‘morning after pill’, you'll find that many pharmacies sell this over the counter after a consultation with the pharmacist. Some can provide it on the NHS.
...if you run out of medication when the surgery is closed, always contact your usual pharmacist who will advise you and may be able to issue the medicine you require.
If you have an urgent dental problem and can't wait until your surgery is next open, contact your nearest NHS 8 to 8 Dental Centre which is open from 8.00am to 8.00pm 7 days a week, 365 days a year (including bank holidays):
Corby - 01536 401925
Daventry - 01327 310793
Kettering - 01536 525436
Northampton - 01604 639296
Wellingborough - 01933 224462
You can also call NHS 111 about a dental problem. For more information on local dental services, click here.
If you suffer a minor injury when your surgery is closed, you can visit Corby Urgent Care Centre - open 8am-8pm every day, details here.
Accident & Emergency and 999 are for serious injuries and life-threatening emergencies only.
Northamptonshire Out of Hours is provided by Integrated Care 24 Limited. More information about them is available at http://www.ic24.org.uk/