Professor Donald Berwick was asked by the Prime Minister to review the findings of the Francis Report into the breakdown of care at the Mid-Staffordshire NHS Foundation Trust. His second recommendation states:
“All leaders concerned with NHS healthcare – political, regulatory, governance, executive, clinical and advocacy – should place quality of care in general, and patient safety in particular, at the top of their priorities for investment, inquiry, improvement, regular reporting, encouragement and support” (published 6 August 2013)."
NHS Nene and NHS Corby Clinical Commissioning Groups have set out in their Quality Strategy what this means to both organisations in their challenging role of commissioning healthcare services for the people of Northamptonshire.
Our view, and our belief, is that every person deserves a quality and safe experience wherever they are cared for in NHS services, and our ambition is to work with the providers of services to continually improve in order that this will be the case.
Patients and their carers judge services by varying criteria including good clinical care and outcomes, effective and efficient access to services and some choice in the location and care they are given. What is often not discussed but now is being highlighted by the various inquiries, reports and media attention, is the delivery of what used to be called basic care but is fundamental to patient and carer experience. To be treated as an individual and to be properly communicated with in a respectful and listening manner, that is clear and simple. They want to be sure that their voice is heard and that they, and their carers, are at the centre of decisions made about them.
Most importantly of all is to ensure all staff at the patient interface, whether in a patient’s home, a hospital, GP surgery or care home are given a clear understanding of how they act and behave. Training and development is crucial and leaders should role model a culture which reflects the behaviours they wish to see in staff. Kindness and consideration of others should be central to care. Transparency and honesty in all dealings with staff, users of the services, with our partners in commissioning and our regulators should always be the case.
This document reflects our strategy and actions to see quality and safety as core to both our organisations work on behalf of the residents of this county.
Christina Edwards, CBE
Chair of the Quality Committee
NHS Nene and NHS Corby Clinical Commissioning Groups
To view the Quality Strategy 2014-2019 click here.
To view the Quality Strategy on one page please click here.